At A1 Exchange Powered by A1 Logistics Exchange Service (“we,” “our,” or “us”), we strive to provide high-quality logistics and related services. However, we understand that certain situations may arise where refunds or cancellations are necessary. This policy outlines the terms for refunds and cancellations.
1. Eligibility for Refunds
Refunds may be provided under the following conditions:
- Service Non-Delivery: If we fail to provide the service agreed upon due to our fault.
- Service Not as Described: If the service delivered does not match the agreed terms or scope.
- Error in Payment: If a duplicate or excess payment is made due to technical or manual error.
2. Non-Refundable Cases
Refunds will not be issued in the following cases:
- If the cancellation request is made after the service has been fully delivered.
- For delays caused by factors outside our control, including but not limited to weather, technical issues, or force majeure.
- For services initiated and partially completed.
- For promotional offers or discounted services unless otherwise specified.
3. Cancellation Policy
a. Cancellation by the Customer
- Cancellation requests must be made in writing via email to Support@a1exchange.site or by contacting us at 7982957893.
- Cancellations will only be considered if made before the service is initiated.
b. Cancellation by the Company
We reserve the right to cancel a service in the following cases:
- If the customer provides incorrect or incomplete information.
- If payment for the service is not received in full before initiation.
- If circumstances arise that make the delivery of the service impossible (e.g., technical issues or force majeure).
In such cases, the customer may be eligible for a full or partial refund, depending on the status of the service.
4. Refund Process
- Refund requests must be submitted in writing to Support@a1exchange.site with the relevant transaction details and reasons for the request.
- Refunds, if approved, will be processed within 7-10 business days from the date of approval.
- Refunds will be issued via the original payment method unless otherwise agreed.
5. Contact Us for Support
For any issues regarding refunds or cancellations, please contact our support team:
- Email: Support@a1exchange.site
- Phone: 7982957893
- Address: 02A Sita Ram Market, 200ft Road, Jaipur, Rajasthan, PIN 302021
6. Changes to This Policy
We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be updated on our website (www.a1exchange.site) with the revised effective date.